Thank you for stopping by Onsen Japan. Whether you have a question about a specific ryokan, want to suggest a hidden gem, or have spotted a mistake in one of our guides, we would love to hear from you.
What to Write About
We read every message personally. The kinds of inquiries we most often receive — and most welcome — are listed below.
- ① Corrections and updates. If you spot a factual error, an outdated price, a closed restaurant, or a translation that does not quite work, please tell us. Japan changes faster than guidebooks can keep up, and we depend on attentive readers to keep the site honest.
- ② Travel questions from readers. Planning a trip and not sure if a ryokan is right for you? Wondering about access, meals, baths, or seasonality? Send us a message — we will reply with whatever we know from our own visit.
- ③ Inquiries from ryokan and onsen operators. If you run a ryokan or operate an onsen and would like us to consider a future visit and review, you are welcome to introduce yourself. We do not accept paid placements or sponsored reviews — every guide is based on a real overnight stay paid for by the author — but we are always interested in hearing about places we have not yet been.
- ④ Media, press, and collaboration requests. If you are a journalist, publisher, or content partner interested in working with Onsen Japan, please get in touch with a brief description of what you have in mind.
How to Reach Us
There are two ways to contact us:
- Contact form below — the easiest option. Your message comes straight to our inbox.
- Email — write to [email protected] if you prefer to use your own email client, or if you would like to attach a photograph.
Response Time
We aim to reply to every message within 48 hours, though during travel weeks our response may take a few days longer. If you do not hear back within a week, please feel free to send a polite follow-up — sometimes legitimate messages end up in the spam folder, and we appreciate the second nudge.
All replies come from a real person. We do not use auto-responders or AI chatbots for replies — your message is read and answered by the same writer who travels to the ryokan and writes the guides. There is no support team behind this site, just one traveler.
Privacy
Anything you send us is treated as confidential. Your name and email address will be used only to respond to your inquiry, and will not be added to any mailing list, shared with third parties, or used for marketing. For full details, please see our Privacy Policy.
Social Media
Onsen Japan does not currently maintain official social media accounts. If you see any account claiming to represent us, it is not affiliated with this site. The only authoritative channels are this website and the email address above. We may add Instagram and YouTube channels in the future — when we do, they will be announced here.
Note: This page is written and translated with the assistance of AI, based on the author’s first-hand travel experience and photographs. Please let us know if you spot any errors.
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